At 961 Mart, we strive to provide our customers with a seamless shopping experience, offering
top-quality products. Your satisfaction is our priority, and we are committed to resolving any issues
swiftly and efficiently.
Eligibility for Returns & Exchanges
We understand that sometimes a product may not meet your expectations. For returns or exchanges, the item must be unused, unopened, and in its original packaging. Certain items such as perfumes, makeup, and inflatables are non-refundable unless sent in error or received
damaged. In case of defective or damaged goods, please reach out within 3 days of delivery for assistance.
How to Request a Return or Exchange?
● For incorrect, damaged, or defective items, kindly contact our customer service team at WhatsApp: +961-76 957 483 or via email at info@961mart.com.
● Ensure that the item is returned with all original components and packaging. Incomplete returns may affect the processing of your exchange request.
Return Process
Once your return is approved:
● Replacement Orders: Will be processed once the original item is picked up.
● Customer-Initiated Exchanges: A nominal fee of $4 will be charged for delivery.
● For electronic items, we will arrange for a pickup, inspect the item, and update you on the exchange process. The typical processing time for electronic exchanges is 5-9 business days.
Refunds
Refunds will be issued in cash directly to you by the delivery driver during pickup.
Delivery Timeframes
Replacement orders are generally delivered within 5-8 business days, ensuring you get your items promptly.
For more information, please visit our FAQ section or contact our customer service team for further assistance.